Recently I have been interacting with some organizations and I am surprised at the kind of attitude I have seen !!! ....
I used to see this in movies, the government employees lacking a sense of responsibility and the general public facing issues with such behavior. I always thought i was an exaggeration of the reality because my father who is also a government employee has been amazingly responsible, in fact he even works late hours and rushes to work even on sundays (the only day off) to get things done and for the public not to suffer... and apart from him I have known some of his colleagues too who are very sincere. So i was under the impression that there is a minority of this workforce which is creating this impression !!...
To my surprise I am not sure if it is a coincidence, all my interactions with many organizations have been pathetic !.. it started off when I was traveling , the immigration check ... he wanted some money for me to move ahead !! .... then the corporation bank (unfortunately our company's account) credit card application ... it has been 5 months and they have no idea about where the card is ... it took me not less than 40-50 follow ups to ask them to cancel it(not yet done!) !! ....
Then the SBI .. I had to transfer some money to my brother ... the head office says the online banking is working in cyber towers branch .. and the cyber towers branch says it is not .. and they are not sure in which branches it is working and which it is not !! ...
BSNL .. one of my colleagues had applied for a connection and there is only one mantra that he has got to hear .. "this week" ...
The phone store in our office, the person says "No stock" , but when I escalate the issue, the stock is there !!
Everyone is doing their so called "duties" .. it is not the SBI person's duty to inquire where it is working and tell me .. and it is not the BSNL officer's duty to dig the line !! :-) ...
What is lacking is a "sense of ownership" !!! ....
We keep shouting and cribbing that computerization of everything is reducing the employment opportunities !!! ... but what is the reason that we are moving towards computerization !! ?? :-) ... our very own attitude towards work.
No human being likes uncertainty .. when I step in to an office I am not at all confident that I am going to get what I am looking for ... I am not sure if they are telling the truth ... which makes me very uncomfortable ... so i look forward for something very definite ... I prefer automation ...
This is a clear scenario of hitting our own legs .. :-) ..
Enjoi madi ... we are all set .. and moving in the right direction to get automated :D ... and lose lots and lots of jobs ...
Everyone can sit happily in your homes and enjoi ... :D
~A very irritated soul
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4 comments:
Suman,
This is one of the major problem we are facing in public sector..and believe me automation is not so easy thing even big heads no automation will minimize bribe we need to change mind set of people(of course I believe younger people) not only automation..
very true ... only an impact in the heads of the people can bring about some positive change .. and that coupled with education at proper levels will make it everlasting ...
what I was trying to express is ... it is this kind of attitude which is making the authorities think about automation .. if the ticket booking is computerized, things at least get transparent to some extent ... this is the sole reason why ppl goto prasad's and PVR's .. because in normal theaters theater themselves don't sell all tickets fairly !!
i always keep thinking .. how can we increase employment opportunities .. but these incidents are disappointing me ... ppl having employment are with such attitude .. and are compelling the planners to go for computerization ...
Well as u rightly pointed .. probably we need to "wake up" ppl and remind them that they are humans :-) ... and the ones they are interacting with are also human beings :P .. hehe ...
I was planning to go about 5 mins earlier to this cyber tower branch, specifically for the same urgent purpose that you went!
But after reading this blog, I am re-considering the thought :-)
I have a strong feeling that a system can be made correct if the consumers of the system are active.Consumer Rights should be well in place.Remember that subhiksha's ad "Bachat Mera Adhikaar" ... I dont want to write text on these as I am not so qualified but reflecting on subhiksha's ad will help u in understanding my point...
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